Otto Vroegop
Track record AI proficiency Call me

Track record

Nearly twenty years, in short.

From the contact centre floor to research, software and my own practice. Always close to customers, and more and more close to the people who sell and decide.

Where I have been.

2024 to now
Independent
Programme design, platform architecture and AI-augmented advisory.
2021 to 2024
Qualtrics, Head of Solution Strategy Benelux
Benelux management team. Onboarded a software partner into the channel and helped them resell.
2017 to 2021
Kantar, CX consultant then commercial lead
Moved the practice from industry-led to domain-led.
2013 to 2017
OnePoint Global, Sales Director Benelux
2011 to 2013
Ipsos, CX team lead
VoC programme design across European markets.
2007 to 2011
Synovate, CX insights consultant
The first proper Voice of Customer build-outs.
Before
Contact centre
From agent to operations manager.

Credentials and writing.

XMP and CCCX certified.

Author at Emerce.

Works in English and Dutch.

I like talking. Call me.

Otherwise, if you must, push me a message and we will plan a call.

Call +31 6 4573 2604Send a message

Email

otto@ovroegop.nl

Based

Amsterdam
Otto Vroegop ยท Amsterdam